I've used UserVoice from day one whilst developing TweetDeck and it's been an invaluable resource. Rather than taking the feedback manually I've guided those users who want to comment to http://tweetdeck.uservoice.com so now I have a superb resource of comments, bug tracking and new feature requests.

The voting feature gives me an indication as to the strength of feeling surrounding each suggestion and this guides the development process. I'm still working towards the vision I originally had for TweetDeck but I'm now getting pointers (from those people actually using the application) as to the route to take to get there.

Iain Dodsworth Tweetdeck

We implemented UserVoice for the Nokia N-Gage community here http://ngage.uservoice.com/ and it has been really useful to get users to weigh in on features. It's very easy for people to get started with and people understand it immediately. The widgets they provide so you can have the top suggestions on your blog etc. work great as well, you can see the sidebar widget in action here: http://blog.n-gage.com

Karl Long Nokia N-Gage

12seconds uses UserVoice and GetSatisfaction. We find that combining the two works really well to address our customer service needs. UserVoice is perfect for feature requests and suggestions and Satisfaction solves the bug reporting and troubleshooting issues.

In the past I would have used Yahoo or Google groups. But they just don't do the trick when it comes to customer engagement. UserVoice nails it.

David Beach 12seconds.tv

... People often write in and express appreciation. I think it helps them to feel that their suggestions are being heard.

Geoffrey Grossenbach Peepcode.com

I just wanted to drop you guys an email to let you know how much we are appreciating your service. Our users have been loving it, and it really helps us understand what our development priorities are.

Lachlan McDonald 99Designs.com

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